Support at Home Compliance Pack — editable aged care policies, risk and document management. Delivered by email. Support at Home Compliance Pack — editable aged care templates.

Support at Home Compliance Pack — editable aged care compliance documentation

Support at Home
Compliance Pack

Policies, Risk, and Document Management

For aged care providers under the Support at Home program

Support at Home Compliance Pack

Editable aged care compliance documentation for providers operating under the Support at Home program and the Aged Care Act 2024. This pack gives you the policies, risk framework and document management structure you need — built around the Aged Care Quality Standards, without starting from scratch.

Built for Australian registered aged care providers delivering services under the Support at Home program.

AU$297 incl. GST
Buy the Pack
This is an editable documentation template pack for Australian aged care providers. It is not legal advice and does not guarantee registration, audit, or compliance outcomes. All documents must be tailored to your organisation and implemented in practice.

Delivered by email shortly after purchase

Digital product. Australia only. Editable Word and Excel files.

  • Editable policy and procedure templates
  • Risk management framework
  • Incident and complaints documentation
  • Worker management documentation
  • Aged Care Quality Standards mapping
  • Forms, registers and logs workbook
  • Word and Excel templates
  • Tailoring guide

Questions before you buy? Contact us and we’ll help you decide if this pack is right for you.

The Support at Home Compliance Pack gives aged care providers the documentation foundation they need under the new program. Instead of building from a blank page or paying a consultant to write everything, you get a structured, editable framework aligned to the Aged Care Quality Standards — covering your core policies, risk management, incidents, complaints, worker documentation and more.

What this pack covers

The pack addresses the core documentation areas aged care providers need to organise under the Support at Home program. Each file is editable so you can tailor the framework to your services, staff and evidence systems.

Governance and service deliveryCore documentation for operational governance and your obligations as a registered aged care provider.
Risk managementA risk framework covering identification, assessment, treatment and monitoring — aligned to Quality Standard requirements.
IncidentsIncident management procedures, logs and reporting templates, including serious incident response obligations.
ComplaintsComplaints handling policies, registers and procedure documents aligned to the aged care complaints process.
Worker managementDocumentation covering worker screening, supervision, conduct and ongoing worker obligations under the Act.
Consumer rights and dignityDocumentation to support your obligations around consumer rights, dignity of risk and choice.
Continuous improvementTemplates and registers to document how you review, improve and evidence your quality systems.
Quality Standards mappingA mapping guide connecting your documentation framework to the Aged Care Quality Standards.
Forms, registers and logsAn Excel workbook for key forms, registers and evidence tracking — all in one place.

Exactly what you receive

The pack is delivered as editable Word and Excel files, plus a tailoring guide to help you customise every document for your organisation.

01
Support at Home Compliance ManualYour core policy manual covering governance, service delivery, risk, incidents, complaints and workforce obligations.
02
Aged Care Quality Standards Evidence MatrixA mapping tool showing how the pack aligns to the Aged Care Quality Standards and your evidence areas.
03
Internal Audit Checklist and CAPA RegisterA practical review and corrective actions file for tracking gaps, actions, owners and completion dates.
04
Forms and Registers PackA working set of operational forms, logs and registers for incidents, complaints, risks and compliance records.
05
Service Agreement TemplateAn editable client agreement template structured for aged care service delivery and provider obligations.
06
Care Plan and Budget PackPlanning and budget templates to document supports, goals, reviews and allocated funding.
Files
Editable Word and Excel filesSupplied in formats your team can update, tailor, save and implement internally.
Guide
Tailoring guideA short guide explaining what to customise in each document before you put the pack into practice.

Who this pack is for

This pack suits aged care providers who are new to the Support at Home program and need a documentation framework in place, providers transitioning from Home Care Packages who need to update their policies to meet the Aged Care Act 2024 requirements, and providers who want to tighten their documentation before an assessment or audit by the ACQSC. It is a practical starting point — editable, structured and aligned to the Quality Standards.

Delivery and format

  • Digital product — no physical shipping
  • Editable Word and Excel templates
  • Emailed shortly after purchase
  • Tailor all templates to your organisation before use
  • No subscription or ongoing fees
AU$297incl. GST
Buy the Pack

Quick links

Not sure if this is the right pack?

We're happy to help you work out whether this pack suits your organisation's compliance situation. Contact us before you buy.

Contact us

What the Aged Care Quality Standards require

The Quality Standards cover consumer dignity and choice, ongoing assessment and planning, personal care and clinical care, services and supports for daily living, service environment, feedback and complaints, human resources, and organisational governance. This pack addresses the documentation requirements across these standards.

Frequently asked questions

The pack includes editable policy and procedure templates, a risk management framework, an Excel workbook with forms, registers and logs, an Aged Care Quality Standards mapping guide and a tailoring guide. All files are supplied in editable Word and Excel format.

Yes. The pack is built for providers operating under the Support at Home program and the Aged Care Act 2024. The documentation framework is aligned to the Aged Care Quality Standards.

Yes. The pack is well suited to providers transitioning from HCP to Support at Home who need to update or build out their compliance documentation to meet the current requirements.

Yes. All templates are supplied in editable Word and Excel format. You should tailor each document to your organisation before use.

The files are emailed shortly after purchase. There is no physical shipping. You will receive editable Word and Excel files you can start working with straight away.

Having documented policies, risk frameworks and evidence systems in place is a key part of demonstrating compliance to the ACQSC. This pack gives you the documentation structure — you still need to tailor it to your organisation and implement it in practice.

Due to the digital nature of the product, we do not offer refunds after the files have been delivered. If you have questions about whether this pack is right for your organisation before purchasing, please contact us first.

Yes. Visit the sample page to see a preview of what’s included in the pack.

View all frequently asked questions →

Get your documentation in order

Editable Word and Excel templates. Delivered by email shortly after purchase.

This is an editable documentation template pack for Australian aged care providers. It is not legal advice and does not guarantee registration, audit, or compliance outcomes. All documents must be tailored to your organisation and implemented in practice.
AU$297incl. GST

Related resources

Looking for more compliance support? These may help: Aged Care hub  ·  FAQ page  ·  View a sample  ·  Contact us