NDIS Policies and Procedures that stand up in an audit
Your policies are not “paperwork” — they’re the documented system that shows how you meet the NDIS Practice Standards . When your policies, procedures and registers are structured properly, your audit becomes a documentation review instead of a scramble.
Templates are supplied in Word/Excel formats so you can customise them to your organisation.
Why policies and procedures matter (beyond compliance)
Strong policies and procedures do two jobs:
- Run the business: Clear steps for staff so service delivery is consistent.
- Pass the audit: A documented system that matches the Practice Standards — backed by records that prove it’s used.
If your documents are vague, inconsistent, or missing registers, audits drag out with follow-up questions and corrective actions.
Common audit pain points
- Policies exist, but staff can’t explain the process
- No registers/logs to show what’s happening in practice
- Templates don’t align with the provider’s actual services
- Documents are inconsistent across HR / incidents / complaints
Key components of an audit-ready documentation system
Most providers need the same core “system”, then tailor it to their scope and supports.
The rules and standards your organisation commits to (what you do and why).
Step-by-step processes staff follow (how you do it in practice).
Consistent documentation for participants, staff, incidents, complaints, and service delivery.
The evidence trail auditors expect — logs, registers, training records, meeting minutes and improvements.
If you want the fastest path to “audit-ready”
The audit packs bundle policies + procedures + forms + registers into one structured system so you can tailor it to your organisation and scope.
Get the documentation you need
If you’re preparing for audit, start with the pack that fits your scope.
NDIS Verification Pack
A structured documentation system for providers preparing for Verification audits.
NDIS Certification Pack
A more comprehensive set for providers preparing for Certification audits and broader evidence expectations.
Note: Templates must be tailored to your organisation and how you deliver supports.